Webinar

One Workforce: Closing the Engagement Capacity Gap with Enterprise Workforce Management

Organizations today have become siloed in various areas in terms of both people and data. And with increasing dependence on digital over the past few years, the preferences and expectations employees have for the technology they consume and use to interact with others have shifted. Similarly, consumers have come to possess certain expectations about how their issues should be resolved, and how their communication with retailers and service providers should unfold.

In this webinar, we discuss the engagement capacity gap this shift has created, and how the concept of One Workforce can help the entire workforce engage with customers in the right way, at the right time, improving consumer engagement and experience, while also increasing operational efficiencies.

Watch the webinar now on-demand to hear these keen insights on the impact and importance of creating One Workforce.

 

Speaker

Dave Singer

VP, Go-to-Market Strategy, Workforce Engagement, Verint

 

Watch on-demand

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, One Workforce: Closing the Engagement Capacity Gap with Enterprise Workforce Management.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.