One Workforce: Enabling your Entire Workforce to Provide Seamless Customer Engagement
Exceeding customer expectations has always been difficult, and it’s not getting any easier. Advances in automation and artificial intelligence have only increased consumer demands for personalized experiences online and offline. Businesses are struggling to stay efficient – in fact, a recent study by ESG found that organizations are more focused on improving operational efficiency than on developing new products and services.* To stay ahead, you need your entire workforce – people and bots – to work effectively as One Workforce™ across all the areas of your business that impact the customer experience.
- Increasing your capacity, flexibility, and agility by applying the One Workforce approach via cloud-native application deployment and delivery.
- Rethinking how to use technology to address the Engagement Capacity Gap™ that occurs when customer expectations for service exceed your capability to meet them.
- Empowering IT teams to support employees and break down customer experience silos with the right tools and resources.
- Enabling your entire workforce to engage with customers in the right way at the right time.
Watch the on-demand webinar now to hear these key insights from AWS and Verint.
*Source: ESG Complete Survey Results: Distributed Cloud Series: Cloud-native Applications
Speakers
Kirk Punches
WW Leader – AWS Marketplace, Business Applications, AWS
Paul Nashawaty
Senior Analyst, ESG Global
Nicole Nevulis
Global Senior Director Go-to-Market Strategy, Verint
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