One Workforce: How to enable effortless CX at scale

Available On-Demand

One Workforce™ connects your channels, your people, and your automation so that you can become a truly customer-centric organization.

Join this insightful fireside chat with experts from Verint and Five9 to discover:

• What is One Workforce?
• Why One Workforce is a particularly crucial strategy for our current times
• How you can bring work silos together, for the benefit of the customer and the organisation
• How can you blend a bot and human workforce and make it work brilliantly?

This quick, crucial session promises to support your 2023 strategy planning.

Presenters

Huw Jones
Director, Solutions Consulting, Verint 

Huw leads the Workforce Management Solutions Consulting team across Verint’s EMEA region with responsibility for translating customer requirements into solutions. Huw has over 20 years of experience in product management and consulting on WFM solutions globally from a Silicon Valley start-up to Verint’s current market leading position. His role involves working with customers on their strategies, how these evolve with a hybrid workforce and a focus on employee engagement.

Thomas John
Vice President Partner Sales, International, Five9

Thomas helps international businesses flourish in the UK and EMEA. He is especially interested in Enterprise Cloud Contact centre software, AI and automation technology, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness.

As a planner and relationship builder, Thomas is a people-focused problem-solver with high-level digital technology awareness and the drive to consistently realise and exceed business objectives and customer expectations.