Optimizing the Agent Experience for Success

With customer support being offered over an increasing number of channels, today’s contact center agents must be more adept than ever. They must also be highly skilled and capable of handling complex customer service issues not addressable via self-service. Agents who aren’t prepared to be a part of the new workforce of humans and bots will be dissatisfied, inefficient, and unproductive, which, in turn, will negatively impact customer experience.

During this on-demand webinar, you will walk through the key ingredients for building a positive agent experience to drive:

1. Successful onboarding and retention of agent staff
2. Agent efficiency, doing more with less by augmenting the human workforce with AI
3. Quality of service delivery, improving customer experience while reducing costs

Watch this on-demand webinar to learn how to deliver stellar agent experiences.

Speaker

Jason Valdina
Go-To-Market Sr. Director, Verint