Analyst Report

Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 edition)

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Opus Research presents a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers bringing natural language processing, machine learning, AI and analytics to support customer care, self-service, employee assistance, messaging and device control.

In this document, Opus Research evaluates the offering according to criteria that go beyond the immediate impacts on customer satisfaction and loyalty to address long-term value of insights garnered from analysis of conversations and shared among product development teams, marketing departments and human resources.

This report evaluates 21 firms to better understand:

  • Enabling platforms & technology
  • Integration points & scalability
  • Track record and future vision for enterprise-scale Conversional AI

Download your copy of the ‘Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 edition) to get a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers that lead the market with their technologies and vision.

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