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  • CX Sofa Series: How an Inclusive Community Helps the FA Achieve CX Goals

    Podcast

  • Back Office: What’s Changed and What’s the Same (2017-2024)

    Blog

  • Aberdeen – Time for A Fresh Take on Back Office – Align Back & Front Office

    Research Report

  • Aberdeen – Time for Fresh Take on Back Office – Real-Time Work Balancing

    Research Report

  • Aberdeen – Time for Fresh Take on Back Office – Desktop Analytics

    Research Report

  • Solving the Burning Problem of Employee Burnout: Improve the Call Center Agent Experience

    Blog

  • Seamless Customer Experience – Combining AI, VA with Live Agents

    Webinar

  • Verint CEO Dan Bodner Visits the CXOTalk Podcast with Michael Krigsman

    Blog

  • Unlocking the Power of AI: Businesses Using Intelligent Virtual Assistants Achieve 2x Better Contact Center Outcomes

    Blog

  • Verint Financial Compliance Communications Profiling

    Datasheet

  • Frost Radar: Voice of Customer Analytics, 2024

    Analyst Report

  • Engage 2024 Highlights: Driving AI Business Outcomes Now with the Magic of CX Automation

    Blog