PREMIER Bankcard Delivers Premier Customer Experiences

Hear how PREMIER Bankcard, a trusted partner to millions of customers, offering credit cards to people building credit for the first time or that need an opportunity to rebuild credit, used Verint Speech Analytics to transform and expand its customer experience program.

At the heart of the company’s customer experience and process innovation department, the Verint solution enables PREMIER Bankcard to harness millions of interactions to drive insights and action to help improve the customer journey and experience. Delivering effortless experiences that delight customers, the company has seen a rise in customer satisfaction, a reduction in escalated calls, and significant cost savings from improved handle time and other efficiencies.