Radial Leverages Open, Best-of-Breed Verint Workforce Management in the Cloud to Increase CX Automation and ROI

Radial enables eCommerce brands to deliver best-in-class customer experiences through unmatched expertise and a full suite of fulfillment services. Learn why the company moved to the open, best-of-breed Verint Workforce Management in the cloud. Further, learn how it is taking advantage of the openness of the Verint application and Verint Open CCaaS Platform to increase CX automation and drive ROI. Hosted in AWS, the Verint solution is seamlessly connected with other systems in Radial’s best-of-breed technology stack.

As a result, Radial is nimbler, with the ability to ingest and push/pull data across systems to maximize its technology investments and, in turn, support its dynamic, remote workforce in a more efficient, automated, and cost-effective way.