Real-Time Technology Is Saving Contact Center Employees and Driving Value

In the increasingly complex work done in contact centers, the professionals in the agent seats play a critical role in closing the Engagement Capacity Gap. If we put ourselves in their shoes, what we see is that their job is harder than ever. Every factor of their day has been transformed, from where they work, the tools they have available, the results we expect from them and how we measure them.

In short, investing in their success is more valuable than ever. The new road to getting agents proficient faster, consistently productive and driving game-changing experiences for customers must happen in real time.

Watch this session to see the value driven by this approach using Verint Real Time Agent Assistance and Real Time Coaching.

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