Reimagining workforce engagement, total quality and CX – with AI expert, Kriti Sharma

Available On-Demand

Join us for an exclusive fireside chat with Artificial Intelligence thought leader and founder of AI for Good, Kriti Sharma. We delve into her vast experience – from global machine learning & digital product to leading chatbot projects in over 25 countries. A champion for using technology for social good, we discuss how AI drives positive and high-quality outcomes for all.

How can tech strengthen workforce engagement and total quality whilst closing the capacity gap? In partnership with Kriti, Huw Jones from Verint reveals both the commercial, ethical and wellbeing gains that tech can deliver today:

• Transforming Quality – the journey from traditional tactics to a digital-first strategy
• Embracing AI and Analytics – measuring trends, topics and customer sentiment across multiple channels
• Workforce and Quality – using tech to take a bird’s eye view to power performance
• Workforce Wellbeing – boosting agent wellbeing, talent retention and career fulfilment Engagement Capacity – when you have limited or stretched resources, how can you bridge these?

Reap the rewards in 2023 and beyond when you welcome a holistic approach to AI. Sign up today for Verint’s unmissable New Year webinar.

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Presenters

Kriti Sharma
Founder, AI for Good

Kriti Sharma is an Artificial Intelligence expert and a leading global voice on ethical technology and its impact on society. In addition to advising global businesses on AI, she focuses on AI for Social Good. Kriti has experience managing global Machine Learning and Digital products in regulated industries and has been leading chatbot projects for various social causes, from productivity to inequality to domestic abuse, in over 25 countries.

Included in the Forbes 30 Under 30 for advancements in AI and the Recode 100 List of Key Influencers in Technology in 2017, Kriti was also invited as a Civic Leader to the Obama Foundation Summit for her work in ethical technology. She is a Google Anita Borg Scholar and gave expert testimony on AI Policy to the UK Parliament in the House of Lords.

Huw Jones
Specialist, Verint 

Huw leads Verint’s specialist consulting team in EMEA – ensuring customers select and secure the most from Verint workforce management (WFM) solutions. Huw educates and inspires, having enjoyed over 20 years in tech. His customers credit him on his robust understanding of how customer behaviour drives new and innovative approaches to staffing across contact centre and back-office operations. An expert in the impact of digital contact, robotics and self-service, Huw is an advocate for using tech and the human touch to close the Engagement Capacity Gap.