Webinar

RIP Manual Quality Scoring

How to upscale your quality program with the power of automation?

If you want to make your contact center quality program more efficient and accurate without disrupting your current workflows, this on-demand webinar is for you.

Increase supervisor capacity by augmenting your human workforce with the latest AI and CX automation technologies — risk-free.

By moving from evaluating a few calls for agents to evaluating all interactions, Verint customers are already realizing the business outcomes of Verint Quality Bots, such as:
  • 32% increase in supervisor capacity leading to
  • $1.5 million savings through automation.

Watch our on-demand webinar and discover how you can drive similar results and automate your quality program within 30 days. Auto-score up to 100% of your human and bot interactions and have a holistic set of experience data enabling better decisions and further improvements over traditional quality monitoring. Drive savings, achieve 5x ROI, improve employee coaching, elevate your customer and employee experience, and promote better compliance with external regulations and internal processes.

Speakers

Nicole Nevulis

Nicole Nevulis
Senior Director, Go-To-Market Strategy
Verint

Paul Tessier

Paul Tessier
Solution Consultant
Verint

Watch now

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