Specialized AI Bots – Meet the Transfer Summary Bot

Many customer journeys start with a self-service bot. At times, the interaction is transferred to an agent, who needs to fully understand the situation. Previously, the agent had to read a transcript of the bot conversation or, worse, ask the customer to repeat the information that was just relayed to the bot.

Watch how the Transfer Summary Bot presents the agent with a summary of the self-service interaction, making it easy to quickly understand the reason for the transfer.