Speech Analytics in 2022 and Beyond

Nothing can tell you more about your business than analyzing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness. However, the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. There is a better way.

Speech analytics has been one of the most critical solutions in contact centers for over a decade. By understanding what customers are calling about, you can optimize processes, improve the customer experience, drive sales, and more. Verint is a well-established leader in speech analytics, and our continued innovation helps you get even more value from your investment.

In this session you will learn about key customer use cases for speech analytics, as well as recent Verint innovations including:

• Industry-leading transcription accuracy
• Sentiment analysis
• The Verint Marketplace, and more.

Watch now to take your speech analytics to the next level.

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