Stanley Black & Decker Outdoor Optimizes Workforce Resources

Hear how Stanley Black & Decker Outdoor (formerly MTD Products), a worldwide leader in outdoor power equipment, used Verint Workforce Management Professional as an integral part of its journey to improve schedule adherence, operational efficiency, and agent engagement and empowerment in its contact center operations.

With the Verint cloud-based solution providing ease of use, powerful automation, and an accurate, real-time view of performance, the company has been able to optimize workforce resources and reduce costs. This includes achieving 90%+ schedule adherence with a 20% increase in capacity, while increasing agent training and coaching by 250%.