Syndeo Experience Apps for Retail

Learn how to optimise the entire Conversational AI experience across marketing, sales and service with Syndeo, the leading Conversational AI Platform designed to focus on the full customer journey. Discover the benefits of using generative AI, sentiment, guardrails and context with integration to Verint Agent Desktop.

In this session the presenter will walk you through what a generative AI experience looks like, the Syndeo Conversational AI Platform, share relevant use cases, industry examples and demonstrate seamless Verint integration.

• Experience a generative AI conversation across marketing, sales and service.
• Experience Syndeo’s native integration with Verint demonstrating seamless escalation to the agent in a single view agent desktop with the ability to showcase sentiment.
• Learn how to amplify marketing efforts, boost sales revenue and improve customer satisfaction and retention using Syndeo Experience Apps. These are pre-configured, customisable and Generative AI driven self-service applications with guardrails developed for marketing, sales and service.
• Discover how Syndeo enables communication with customers via multiple digital channels (including WeChat, WhatsApp, Viber Telegram, Facebook Messenger, Instagram, SMS and Webchat).
• Learn about Syndeo’s AI Versatility:  Syndeo leverages Natural Language Understanding (NLU) with its inbuilt Kelvin AI engine, while also facilitating a Bring Your Own Technology (BYOT) approach with pre-existing integration to market leading AI capability, including Google, Microsoft and Generative AI such as GPT3.5 and 4.0 from OpenAI.
• Grasp how Syndeo integrates with best of breed solutions across the customer journey, including Adobe Experience Platform, customer data platforms and multiple contact centre platforms.