The Hidden Cost of Good Enough: The Case for Open CCaaS

Legacy telephony-based CCaaS solutions promise a simple approach to manage your contact center. But these solutions were built with a singular focus on handling phone interactions, while capabilities around analytics, workforce management, digital engagement were often bolted on as an afterthought. They will claim these features are “good enough,” and include them in the CCaaS solution for free or minimal cost. These low-cost alternatives can be tempting, but this decision will cost you much more in the long run.

Watch this webinar to learn exactly how Verint Platform differs from these legacy systems and provides far more ROI through Open CCaaS.

Speaker

Kelly Koelliker
Sr. Director, Content Marketing, Verint