The Path to Doubling Agent Capacity

Verint delivers real AI outcomes to transform your business. In this on-demand webinar, we’ll dive deeper into how you can achieve significant improvements to your agent capacity with Verint Copilot Bots. Aimed at delivering real-time guidance and automation during customer conversations, Verint Copilot Bots allow businesses to double agent capacity while improving CX:

• Smart Transfer Bot – An intelligent bridge between self-service and assisted service — choosing the next best actions, transferring the call to the right resource, and delivering self-service context directly to your agents. Smart Transfer Bot can save 30 seconds on each call because the agent starts with the right context.
• Knowledge Automation Bot – Delivers the right information at the right time — regardless of where that information is found across the enterprise — using a combination of intelligent search and generative AI (GenAI). Delivering the right knowledge to the agent can save 45 seconds on each call by reducing the time spent searching.
• Coaching Bot – Real-time contextual coaching for agents who need it most. Coaching your agents in real-time can save 45 seconds per call.
• Wrap-Up Bot – Automates after-call work with GenAI summarization — saving time and increasing consistency across every interaction. Automated call summaries can shave 60 seconds off each call.

Watch this session to help you understand the best opportunities for making a big impact on your organization with Verint’s AI-powered Copilot bots.

Speaker

Jason Valdina
Senior Director, Go-To-Market Strategy
Verint