The Power of CX Automation

Drive self-service experiences and agent productivity with Verint’s Containment and Interaction Wrap-up Bots

It’s not an easy time for retail contact centers. They face rising expectations from customers and a constantly evolving technology landscape while also handling radical changes in their agent workforces.

At the same time, interaction volumes are skyrocketing across a growing number of channels as self-service strategies handle the simple transactions while most complex and valuable needs are handed off to live agents. To meet the rapidly increasing expectations of today’s customers, your human workforce needs intelligent and purpose-built support from AI-powered bots.

Watch this on-demand webinar as we take a deep-dive into just two of the many bots Verint uses to helps companies tackle their contact center challenges — the Verint Containment Bot and Interaction Wrap-Up Bot — and show how these bots are proving to be game-changing elements of the modern contact center.

Speakers

Tapan Patel
Sr. Director, GTM Conversational AI
Verint

Trent Isaacs
Sr. Director, GTM Strategy for Real-Time Work
Verint