The Talent Management Playbook

How to Find and Retain a Productive, Engaged CX Workforce

This playbook examines the talent management challenges faced by companies throughout the entire employee journey – from recruitment and onboarding to performance and enablement.

Across three years of global customer engagement research, Verint has found that workforce issues have been a consistent challenge for businesses all over the world. This year’s data has revealed the growing concerns of the negative impact that issues such as staffing shortages and operating a remote workforce could have on delivery of exceptional customer experiences.

The key areas of talent management challenges highlighted in the playbook are:

• Recruitment: Turn your hiring process into an efficient global talent search
• Performance: Effectively onboarding and improving the skills of a largely remote workforce
• Support: Ensuring improved retention and employee wellbeing