Analyst Report

Time for a Fresh Take on Back Office: Road to Efficiency and CX Excellence

Aberdeen Strategy & Research recently surveyed back-office leaders to learn what best-in-class organizations are doing to set themselves apart. Read this report to learn:

  • The three building blocks to drive efficiency and CX excellence
  • Why organizations are still struggling to achieve their cost and service goals
  • How a new approach to back-office automation can pave the way to success

Complete the form today to access the full report.

Author

“Best-in-Class firms share resources (human and technological) between back office and front office to enjoy economies of scale, resulting in cost savings, greater collaboration, and new learning and career opportunities for employees.”

Omer Minkara, VP and Principal Analyst, Aberdeen Strategy & Research

Omer Minkara
VP and Principal Analyst
Aberdeen Strategy & Research

 

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