Using Cloud Technologies on AWS Marketplace to Provide Frictionless Constituent Engagement and Services Experiences

New ways to elevate constituent engagement

Government leaders today must operate on tighter budgets and smaller staffs while constituents increasingly demand a better experience. One live hotline no longer suffices. Constituents also expect omni-channel communication via e-mail, web, mobile, social media and more. Constituents want interactions with government to be convenient when they need information, have a service request, want to conduct a transaction, or pay a fee.

Likewise, government departments want to reduce burdens on staffed, centralized intake points to liberate resources to focus on higher value interactions. Verint solutions on AWS Marketplace can help you solve these problems using AWS services such as LEX, Amazon Connect, Rekognition and Alexa.

Attendees will learn how to:

• Understand what trends impact the constituent service experience
• Rapidly deploy and scale a cloud-based contact center using Amazon Connect
• Modernize constituent engagement using Verint’s Citizen Engagement for 311 and government, a cloud-based, affordable digital platform that provides an innovative solution to automating customer/citizen interactions across both assisted and self-service channels

Presenters

David Moody
VP and General Manager, Citizen Engagement – Verint
David Moody leads the Citizen Engagement group at Verint which focuses on the sale, delivery, development and support of Verint’s Citizen Engagement solution. Verint Citizen Engagement is employed by government organizations across a diverse set of verticals and geographies to digitally transform service delivery, benefiting both citizens and employees.

Jeff Friedman
Leader, Citizen Services – Amazon Web Services (AWS)
Through his work with AWS, Jeff helps deliver world-class constituent services to local governments. Launched in 2006, AWS began offering key infrastructure services to businesses in the form of web services — now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Jeff works closely with local governments to ensure they can benefit from the same cloud technologies used by hundreds of thousands of businesses around the world.