Research Report

Verint Experience Index: Banking

Bank Rankings • COVID-19 Data • How Digital Saves Millions

Consumer banking needs have changed—in short- and long-term ways. Which banks are rising to the occasion?

We surveyed banking customers prior to and during COVID-19 to see how social distancing is impacting journeys, values, and decision making. Our new report on banking experiences reveals:

  • Why Ally and other digital banks top customer rankings
  • Which experiences can expand Customer Lifetime Value
  • Why fixing digital failures can cut costs and boost CSAT/NPS
  • How customer values determine banking decisions

Download report now to learn more.

Download The Research

* indicates a required field

Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, Verint Experience Index: Banking.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.

Pattern