Ebook

Verint Experience Index: eGOV

A deep dive into the performance of federal government services. Find out how US citizens feel about their experiences - both digital and in-person.

This latest edition looks at the performance of desktop, mobile and location services across the US federal government, including the executive branch.

The data charts the shifts in citizens’ behavior and needs in the two years between 2020 and 2022, exploring the legacy of COVID lockdowns and how it has impacted the way government services need to be delivered.

In the latest eGOV report you’ll find:

  • The impact of the Biden Administration’s focus on improving citizens’ digital experiences
  • How government desktop services outperformed private industries
  • The success seen from investing in world class in-location services during the pandemic

Download the report now to unlock these insights.

 

 

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