Verint Speech Analytics Gives Fiserv the Why Behind Customer Complaints

Long-time Verint Speech Analytics customer Fiserv, a leading global fintech and payments company, knows that transcription accuracy is key to mining the most valuable insights from its speech analytics and quality data. Watch Becky Collins, Customer Experience Analyst at Fiserv, as she shares how Verint Speech Analytics delivers the “why” behind customer complaints and call volume spikes.