How Volaris Saves Millions and Elevate CX with Verint

Volaris, a Mexican low-cost airline, needed to control service costs while simultaneously elevating the customer experience.

Handling five million customer interactions annually, the airline sought an efficient solution to manage high inbound volumes while improving service quality.

Hear from Iker Urionaguena Oraa, Senior Manager of Customer Care at Volaris to discover how the airline achieved an 85% digital interaction containment rate, providing a 3x increase in agent capacity.