Best Practice Guides

What Can Accurate Task and Process Handle Times Do for You?

What Can Accurate Task and Process Handle Times Do for You?

Accurate, end-to-end processing handle times can help back-office and service operations achieve their top goals.

  • Meet service level agreements (SLAs)
  • Increase employee productivity and capacity
  • Ensure consistent and compliant processing of work.

Learn how Verint® Desktop and Process Analytics™ solution can help you:

  • Tie activities across teams and systems to specific processes
  • Create near-real-time visual maps of actual processing paths
  • Capture accurate task and process handle times
  • Identify outliers and processing best practitioners.

 

What Can Accurate Task and Process Handle Times Do for You?

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