Verint Master Class: What CIOs and Other Leaders Need to Know About Today’s Contact Center

The contact center has changed dramatically in recent years. Organizations are using more automation than ever to deliver the sort of excellent customer experience that today’s consumers have come to expect.

In this on-demand Verint Master Class, our experts walk you through how modern contact center operations include more than just people answering calls. You’ll learn about how AI allows customers to self-serve more than ever while also making live agents extra efficient to create big savings. We also show you the importance of taking an open approach to your contact center technology so you can embrace solutions that work and replace the ones that don’t.

Speakers

Mike Bookey
Content Marketing Sr. Manager
Verint

David Singer
Global Vice President, Go-To-Market Strategy
Verint