Why Digital Solutions are a Must: How Social Media & Private Messaging Can Improve the Employee and Customer Experience

As we know, the Engagement Capacity Gap continues to grow as organizations are managing more and more customer interactions across various channels with limited resources. Two growing channels that organizations aren’t accounting for are social and messaging apps. An increasing number of consumers are using these channels to engage with brands. Do you have tools to help monitor and automate communications via these channels?

Watch this session to learn more about Verint Messaging solution and how it can help you bolster your digital-first engagement strategy by better meeting customers when and where they want to interact without putting more pressure and work on your existing workforce.

Presenters

Jason Valdina
Senior Director, GTM Strategy, Digital-First Engagement Channels, Verint

Harry Rollason
Senior Director of Marketing, Verint