Close the Engagement Capacity Gap with One Workforce

Customers expect effortless and delightful customer experiences in the channel of their choice. One Workforce enables effortless CX at scale, across the enterprise.

Why is One Workforce important?

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The Impact Of A One Workforce Strategy

  • 20%

    reduction in call handling times

  • 10%

    reduction in absenteeism

  • 30%

    reduction in agent turnover

  • 40%

    of renewals self-serve

  • 41

    point increase in NPS

One Workforce is not a single product, it is four building blocks that can be implemented in any order:

  • Verint Channel Automation brings together WhatsApp, Facebook Messenger, Twitter DM, Email, and Chat in a single-pane agent experience to help deliver omnichannel customer experiences. Intelligent automation can be deployed across every channel to handle common customer inquiries and reduce your support costs.

    Verint Knowledge Management provides businesses with consistent information, that makes any employee the right employee, regardless of where they sit. Knowledge Management means expertise is no longer kept siloed away, and empowers the quality of employee performance, behavioral compliance, and the customer experience across all communication channels.

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