Smart Transfer Bot
Intelligently bridge the gap between self-service and assisted service. The Smart Transfer Bot uses AI to choose the next best action and provides agents with the context they need to help reduce call duration by 30 seconds.
AI Business Outcomes from Verint Customers
$9M Saved
A financial services firm reduced average call duration by 30 seconds, providing self-service history and context to agents.
Increase agent capacity with the Smart Transfer Bot
From the moment an interaction begins, the Smart Transfer Bot ensures the next step is the right step. It uses AI to analyze context gathered from multiple sources in real-time to ensure the right outcome for any interaction (i.e. routing to an agent, scheduling a callback, sending an SMS etc.)
If the best option is to route the call to an agent, the Smart Transfer Bot provides the context of the interaction and the history of the customer in an easy-to-read summary. This graceful transfer between AI and human agents is vital to delivering a continuous and effortless customer experience that also helps to reduce average call times.
Meet The Verint Agent Copilot Bots
Verint Agent Copilot Bots leverage AI to automate specific agent task and workflows. Each performs a different task to augment your human agents and make them more efficient. Whether you’re looking to increase sales, reduce after call work, or shorten the time agents spend looking for information, we’ve got a bot for that.
The Smart Transfer Bot can be deployed individually – or alongside other Verint Agent Copilots Bots – to deliver faster and stronger results.
Double agent capacity with Verint Agent Copilot Bots
Four bots reduce average call duration from 6 minutes to 3 minutes
Deliver personalized, self-service customer experiences with Verint IVA Voice
Every inquiry to your contact center costs money. Verint IVA Voice reduces the number of incoming calls into your contact center and interactions handled or escalated to agents by providing AI-powered self-service over telephony and voice-enabled channels.
With Verint IVA Voice companies can:
Resolve issues vs deflect them: Give customers the ability to self-serve and solve problems 24/7, without needing to speak to an agent for better containment.
Drive seamless agent handoff: When a customer needs a human agent, Verint IVA gathers interaction context and routes the issue, so the customer doesn’t need to repeat themselves.
Self-Service solutions
Related resources
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