Ongoing Education and Training
Your learning journey with the new Verint Academy
Supporting you through your customer journey
Accessible through Verint Connect, Verint Academy provides interactive learning experiences to support different types of learners and different levels of experience, with instructor-led classes and self-paced, on-demand learning available anytime, anywhere. Verint Academy helps support you through your entire customer journey.
New to Verint: Access training to bring your team up to speed on the new solution, its capabilities, administration, and what the solutions can do for you.
Ongoing support and adoption: Help ensure solution adoption by keeping team members up-to-date on solution capabilities. And as employees change roles or team members are brought on board, Verint Academy can help ensure the new team members are fully versed in the capabilities of your Verint solutions.
Sustainability of benefits: Ensure full functionality is being leveraged to help make sure you receive full benefits of your solutions.
Realize the full value of your Verint Solutions by joining Verint Connect and building your own learning journey in Verint Academy.
Verint Academy offers flexible learning options
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Learn first-hand from Verint experts
Learn from our highly knowledgeable experts and take advantage of the opportunity to ask specific questions. Users benefit from instructor-led, public training, covering most roles and products in Verint’s platform of customer engagement solutions. Verint offers more than 50 instructor-led training classes. View the calendar in Verint Academy to see all the upcoming, instructor-led trainings.
For more information, email us at ces-americas.training@verint.com
Learning on your time, at your pace
Access Verint’s extensive library of online courses whenever and wherever it’s convenient.
Verint’s self-paced enablement options provide an interactive, cost-effective, quality solution for training students on topics such as Performance Management, Quality Monitoring and Workforce Management end user information.
This delivery model includes online and computer-based training that can be delivered through the Verint Academy or through your company’s lesson management system. It allows students to learn at their own pace and can be scheduled for a time that would have the least impact to the business. Our self-paced enablement includes demonstrations and assessments so you can measure understanding.
Go to Verint Connect to create an account.
Continuous learning
Verint® Learning as a Service™ (LaaS), currently only available in North America, provides a blended learning experience that combines standard training models (self-paced courses, instructor-led courses, and on-demand labs) into a subscription-based service.
This cost-effective approach can enable employees to continuously learn about many Verint products, even relearning and refreshing their skills when needed.
Ask an expert
What if you could “dial a friend” to answer questions about Verint applications? Verint AdviceLine is an Ask the Expert service designed to provide you with quick guidance on operational or business practice questions.
AdviceLine provides you with one-hour, one-on-one sessions with an experienced consultant on a wide range of operational topics.
Ask your account executive about Verint AdviceLine.
Learn first-hand from Verint experts
Learn from our highly knowledgeable experts and take advantage of the opportunity to ask specific questions. Users benefit from instructor-led, public training, covering most roles and products in Verint’s platform of customer engagement solutions. Verint offers more than 50 instructor-led training classes. View the calendar in Verint Academy to see all the upcoming, instructor-led trainings.
For more information, email us at ces-americas.training@verint.com
Learning on your time, at your pace
Access Verint’s extensive library of online courses whenever and wherever it’s convenient.
Verint’s self-paced enablement options provide an interactive, cost-effective, quality solution for training students on topics such as Performance Management, Quality Monitoring and Workforce Management end user information.
This delivery model includes online and computer-based training that can be delivered through the Verint Academy or through your company’s lesson management system. It allows students to learn at their own pace and can be scheduled for a time that would have the least impact to the business. Our self-paced enablement includes demonstrations and assessments so you can measure understanding.
Go to Verint Connect to create an account.
Continuous learning
Verint® Learning as a Service™ (LaaS), currently only available in North America, provides a blended learning experience that combines standard training models (self-paced courses, instructor-led courses, and on-demand labs) into a subscription-based service.
This cost-effective approach can enable employees to continuously learn about many Verint products, even relearning and refreshing their skills when needed.
Ask an expert
What if you could “dial a friend” to answer questions about Verint applications? Verint AdviceLine is an Ask the Expert service designed to provide you with quick guidance on operational or business practice questions.
AdviceLine provides you with one-hour, one-on-one sessions with an experienced consultant on a wide range of operational topics.
Ask your account executive about Verint AdviceLine.
To learn more about Verint Academy and all the learning options available to customers, visit Verint Connect.