Voice of the Customer Solutions
Elevating the Customer Experience
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Web & Mobile
Verint Web & Mobile enables companies to unify data across their digital channels. Companies can track the entire digital customer experience and fix issues in real-time with automated follow-up.
- In-the-Moment Feedback: Track customer journeys and gain real-time insights to quickly resolve issues before they impact revenue and loyalty.
- Proactive Action: Use Verint’s digital listening engine to detect and resolve struggles in real-time, improving NPS, revenue, and web containment rates.
- AI-Powered Predictive Modeling: Apply AI-powered predictive modeling to understand customer behaviors and prioritize value-driven improvements.
- Verint Services: Leverage Verint’s flexible in-house services to increase adoption and maximize business outcomes.
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Survey Management
Enhance satisfaction, loyalty, and retention by using Verint Survey Management to listen at critical touchpoints across all channels, gain deep insights, and support key metrics like NPS, CSAT, and effort.
- Creation and Delivery: Dynamically create and edit surveys in-house or use Verint’s expertise to support as a managed service.
- Omnichannel Feedback: Survey at scale across every touchpoint for targeted feedback from customers as well as every employee in your business.
- Real-Time Action: Brands can build business-specific case management, alerts and triggers based on bespoke rules, data and customer actions.
- Greater Consistency: Prioritize your CX initiatives by leveraging feedback to generate KPIs, utilize benchmarking to gauge performance, and drive action across the business with outer-loop feedback systems.
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Enterprise CX
Get the bigger picture. Quickly surface and act on insights across the enterprise with Verint Enterprise CX, enabling strategic decisions that enhance customer engagement, reduce effort, and boost loyalty and revenue.
- Verint Engagement Data Hub: Centralize insights from direct feedback, voice and text analytics, and third-party data for a unified view.
- Automated Actions: Trigger actions based on customer feedback, conversations, and sentiment across the journey.
- Advanced Data Visualizations: Aggregate text, speech, survey and inferred data, such as sentiment, into intuitive visualizations for strategic decision-making.
Verint Recognized as VoC Leader
The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader. That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.
Verint is proud to be recognized as a Leader by the IDC MarketScape, which we believe reaffirms our commitment to excellence and world class VoC.
Power Great Customer Experiences With Verint Voice of the Customer
Understanding customer interactions and experiences across all channels is essential to your success. With Verint Voice of the Customer, you can use customer feedback and experience data to create a holistic, cross-channel view of CX across the customer journey, enabling you to deliver individualized and strategic-level improvements at scale.
The key to outstanding CX isn’t one thing, it’s seeing everything. Verint Voice of the Customer can deliver structure and clarity to your customer data so that you can drive high-value operational decisions across the organization.
EBook: Answering the 5 CX Questions on Every Executive’s MindElevate Your Voice of the Customer Program
Listen Everywhere
Collect experience data – from all sources – in all formats. Verint VoC transforms your program beyond simple surveys with a multichannel intelligent listening engine that collects direct, indirect, and inferred customer feedback.
Analyze Deeper
Unify all your CX data sources, in a single customizable view. Bring together structured and unstructured data – indirect, direct and inferred – from across your organization and use AI to automate quick access and understandable insights with Verint Data Insights.
Act Faster
Prioritize action that makes an impact. Embed CX automation across your VoC program that utilizes AI to mobilize insights in real-time, automates case management based on customer insights, and take a proactive approach to experience management.
Verint Voice of the Customer Solutions amplify digital transformation
GNC helps people live healthier lives by giving them easy access to wellness products. But, when the world moved digital-first and online demand skyrocketed, the ecommerce team felt the pressure. They turned to Verint to improve feedback collection that gave them the insight needed to fix frustrating digital issues.
View Case Study“GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales.” –GNC
Move Beyond the Survey
Imagine merging insights from the contact center, chat sessions, customer-initiated web feedback, flexible surveys, and digital behavior on your website into a single, unified view.
Easy to access, deeper insights mean a better understanding of customer behaviors, needs, and expectations. Having the right information in a straightforward voice of the customer solution enables you to improve your customer experience, increase operational efficiencies, and identify areas that require improvements.
Verint Voice of the Customer empowers CX teams to make tactical, operational, and strategic actions that improve loyalty, conversion, and other important KPIs.
Webinar: Moving Beyond Surveys for a Holistic CX StrategyVoice of the Customer Industry Recognition
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Deliver great citizen experiences with Verint Voice of the Customer Solutions – FedRAMP Edition
With a 20+ year track record helping federal departments and agencies measure and manage citizen experience, Verint’s FedRAMP Moderate authorized solutions make it easier than ever to comply with recent Executive Orders mandating the adoption of FedRAMP for hosted solutions and to improve overall the citizen experience. Verint is offering its FedRAMP-authorized solutions through our FedRAMP hosting partner, TTEC.
Learn More About Voice of the Customer – FedRAMP EditionVoice of the Customer Solutions Line-up
Voice of the Customer Insights
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Verint Experience Index: Health Insurance
Verint Voice of the Customer Solutions: Frequently Asked Questions
The Verint Voice of the Customer platform works by capturing and connecting all of your CX initiatives across all channels into one single platform.
Verint offers extensive capture capabilities that include survey data, voice conversations, text conversations with virtual assistants, and behavioral data on mobile and web interactions. The voice of the customer software analyzes all of these interactions to provide an enhanced understanding of every customer experience to better inform your organization’s initiatives.
This platform works for any organization looking to remain competitive and striving for an improved customer experience. From small businesses to leading brands, Verint’s customer engagement software has helped thousands of organizations take action on and improve their CX.
The benefits of our customer engagement platform are multifold. Verint Voice of the Customer allows you to capture extensive customer experience data across multiple channels in one connected, single platform. The customer engagement software analyzes the data and works to proactively impact experiences by using automation and real-time predictive insights.
Improve brand retention by using our closed-loop processes to continue conversations with your customers and act on feedback. Drive better customer experiences, better employee experiences, and better results with the Verint Voice of the Customer solutions.
Unlock the power of a unified customer experience.
Learn how Verint Voice of the Customer can help you connect the data across all departments for actionable insights that drive better business decisions. Contact us today.
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