Survey Management

Find deeper and more meaningful insights with proactive, in-the-moment engagement that helps you see what worked and why, and how to fix what didn’t.

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Deploy Feedback Surveys at the Right Time and Place

Improve satisfaction, loyalty and retention by listening to customers and employees at critical touchpoints across all channels, in all modalities and support key metrics such as NPS, CSAT and effort.

Verint Survey Management helps brands to understand the context, history and current situation, down to the individual customer level.

Gain Better Insights with Verint Survey Management

Creation and Delivery

Dynamically create and edit surveys in-house or use Verint’s expertise to support as a managed service.

Omnichannel Feedback

Survey at scale across every touchpoint for targeted feedback from customers as well as every employee in your business.

Real-Time Action

Brands can build business-specific case management, alerts and triggers based on bespoke rules, data and customer actions. Verint Platform uses CX automation to deliver this at scale and in-the-moment.

Greater Consistency

Prioritize your CX initiatives by leveraging feedback to generate KPIs, utilize benchmarking to gauge performance, and drive action across the business with outer-loop feedback systems.

Manage Your CX Like NASA

Discover how NASA optimizes its website experience using Verint Voice of Customer solutions, using in-the-moment user feedback across its digital touchpoints to build targeted content and improve website navigation and functionality.

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Results:

Enables gathering, analyzing and action on feedback at scale
Informs website and navigation changes for improved CX
Provides qualitative feedback to guide improved content creation

Verint Recognized as VoC Leader

The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.

That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.

Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.

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Featured Resources

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Carnival Cruise Line’s contact center handles 10 million calls a year, approximately seven million for service and three million for sales.
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Citizen Watch Taps Timely Customer Insights to Rapidly Accelerate Ecommerce Growth
Citizen Watch Taps Timely Customer Insights to Rapidly Accelerate Ecommerce Growth
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2023 Investment Priorities – Balancing Customer Experience, Employee Engagement and Operating Costs
Watch this on-demand webinar as we discuss the primary goals for contact centers and what investments are being planned...
Webinar