Workforce Engagement

Empower your managers to increase employee capacity, performance and experience with AI-powered workforce engagement solutions.

AI Business Outcomes from Verint Customers

$1.5M Saved
A healthcare brand automated evaluation of 100% of interactions, increasing supervisor capacity by 33%.
$4.5M Saved
An insurer reduced attrition by 30% by providing agents unlimited scheduling flexibility with the Verint TimeFlex Bot.

Customer Success Stories

What is Workforce Engagement?

Many organizations are struggling to optimize the performance of their employees while still ensuring they have a rewarding work experience. Workforce engagement solutions are designed to help improve employee productivity and engagement.

Verint AI-powered workforce engagement solutions empower managers with automation and real-time insights to help increase employee capacity and performance, while still meeting organizational goals for cost savings, CX, and employee experience. Verint pioneered workforce optimization in the early 2000s and has grown this offering into today’s industry leading workforce engagement suite of solutions.

Verint, a Leader in Workforce Engagement

Verint maintained its leadership position in contact center workforce engagement management (WEM) based on DMG Consulting LLC’s 2023-2024 Enterprise Workforce Engagement Management Product and Market Report.

Verint achieved perfect scores of 5.0 out of 5.0 in all 10 categories for WEM product features satisfaction and excelled in all seven of its evaluated WEM module satisfaction categories.

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Workforce Engagement Product Line-up

Forecasting and Scheduling
Have the right employees doing the right work at the right time. Find, retain and empower your employees.
Quality and Compliance
Ensure every interaction is evaluated for quality to elevate CX, reduce risk and increase compliance.
Agent Copilot
Shave seconds off your interaction times, provide in-the-moment guidance, deliver the right knowledge at the right time, and more.

Increase Capacity and Reduce Costs

With Verint Forecasting and Scheduling solutions you can create more accurate forecasts and capacity plans for even the most complex environments. You can ensure you have the right number of employees, with the right skills, at the right time to meet your service and CX goals. The robust functionality and automated workflows in Verint Workforce Management help you:

Lower costs by eliminating overstaffing and unnecessary overtime
Increase efficiencies by scheduling employees across channels, teams, time zones and locations, including remote
Improve employee satisfaction by providing your staff with more schedule control leading to better work-life balance.

In addition, Verint TimeFlex Bot gives employees the flexibility to adjust their schedules to create a better work/ life balance, resulting in increased employee engagement and reduced attrition and absenteeism.

See How Verint TimeFlex Bot Works

Improve Quality and Compliance

Manual quality scoring is expensive and ineffective. By only sampling a small number of interactions to review, you don’t know what’s lurking in your unmonitored interactions. By introducing automation to your quality program, you can now:

Review up to 100% of your interactions
Increase supervisor capacity
Get a fuller data set that can improve compliance and enhance employee training.

Verint Quality Bot uses the power of AI to help you build better evaluation forms faster, automatically review and score 100% of customer interactions, and achieve 100% of compliance coverage.

See How Verint Quality Bot Works

Unlock Capacity to Achieve Strategic Goals

Augment your agents with AI-powered bots and expand their capacity. Verint Agent Copilot Bots are designed to automate common agent tasks including gathering customer information and the reason for their call, searching for relevant knowledge articles, real-time coaching for effective next-best action, and creating call summaries.

By automating these often-mundane tasks, you can double agent capacity and shift your employees’ focus to projects requiring human expertise. Verint Agent Copilot Bots are already helping organizations achieve their strategic goals by:

Lowering labor costs
Enhancing customer and employee experience by freeing up agent time for interaction and support
Boosting revenue by better supporting agents to upsell and cross-sell products and services.

Tailor your Agent Copilot Bots for your business priorities and start realizing tangible business outcomes now.

Meet the Agent Copilot Bots

Improving the Agent Experience

To improve the agent experience, contact centers need to put AI into the hands of their agents. Explore this eBook to learn 5 ways Verint AI-powered, specialized bots are helping alleviate many of the stressors impacting agent performance and experience while increasing agent capacity.

Once Click Download!

Improving the agent experience: Ways to Use AI in Your Contact Center Now ebook cover.

Workforce Engagement Customer Success Stories

Tech Mahindra Uses Verint Quality Bots and Verint Speech Analytics to Elevate Customer Perception and Experience for Bank of Baroda
Leading provider of innovative and customer-centric digital experiences helps India’s largest public sector bank transform from a traditional institution...
Case Study
Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach
Learn how the Commerce Bank uses Verint Workforce Management to create a One Workforce approach.
Case Study
Cruising Towards a Seamless Customer Journey with Verint Workforce Management
Leading adventure travel group implements Verint Workforce Management in the cloud in one month, equipping it to quickly increase...
Case Study

Tech Mahindra Uses Verint Quality Bots and Verint Speech Analytics to Elevate Customer Perception and Experience for Bank of Baroda

Leading provider of innovative and customer-centric digital experiences helps India’s largest public sector bank transform from a traditional institution...

Case Study

Learn how Verint Workforce Engagement is driving meaningful business outcomes across industries. Contact a Verint representative today.

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Workforce Engagement

AI Business Outcomes from Verint Customers

$1.5M Saved

$4.5M Saved

What is Workforce Engagement?

Verint, a Leader in Workforce Engagement

Workforce Engagement Product Line-up

Forecasting and Scheduling

Quality and Compliance

Agent Copilot

Increase Capacity and Reduce Costs

Improve Quality and Compliance

Unlock Capacity to Achieve Strategic Goals

Improving the Agent Experience

Workforce Engagement Customer Success Stories

Tech Mahindra Uses Verint Quality Bots and Verint Speech Analytics to Elevate Customer Perception and Experience for Bank of Baroda

Verint Best-of-Breed Workforce Engagement Enables Commerce Bank to Create a One Workforce Approach

Cruising Towards a Seamless Customer Journey with Verint Workforce Management

Tech Mahindra Uses Verint Quality Bots and Verint Speech Analytics to Elevate Customer Perception and Experience for Bank of Baroda

Workforce Engagement starts here.

Thank You