自动化质量管理

Verint Quality Bot works well with Verint Sentiment Bot, which helps you understand what’s influencing customers’ sentiment during all interactions.

With the Sentiment Bot you can:

• Elevate CX by identifying and addressing pain points to improve customer satisfaction.
• Reduce Churn Rates by detecting early signs of dissatisfaction and taking action to retain customers.
• Improve Agent Performance and Reduce Employee Turnover by providing timely feedback and training to employees.

Sentiment Bot is embedded into Verint Speech Analytics, Text Analytics, Exact Transcription Bot, and Quality Bot, and sends sentiment scores to the Engagement Data Hub. You can analyze sentiment data using the dashboards in the Data Insights Bot.