Alorica reduced business complexity and surfaced valuable customer insights with Verint
Alorica provides a host of world-class services, including customer relationship management and back-office support.


The results
Supported deep analysis of customer calls quickly and at scale
Enhanced discovery of trends & performance measurement
Pinpointed ways to reduce call volume, costs, and churn
About Alorica

Optimize performance and enhance the customer journey

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Working with Verint

Benefits: Improve CX with Speech Analytics

Results: Discover trends, detect root causes and monitor performance
