With Verint Da Vinci Call Risk Scoring Service, the financial services and technology leader achieved a 75 percent decrease in the number of fraudulent callers accessing the IVR, improving from one in 250 calls to approximately one in 1,000.
After a detailed examination of the company’s fraud claims, the proof of concept proved Verint Da Vinci Call Risk Scoring Service invaluable, outlining precisely where and when fraud attempts could have been, and would be, prevented with the solution moving forward.
At the outset, the company selected Verint Da Vinci Call Risk Scoring Service to monitor and protect the credit card services IVR. Along with a third party, the fintech leader and Verint worked together to solve the company’s biggest fraud challenges.
After successfully addressing its credit card services IVR, the company expanded fraud detection and prevention to the thousands of financial institutions it supports across the country. This was accomplished via an API provided by Verint that the company replicated across the multiple IVRs it hosts for clients. This standardization was critical to scale for successful rollouts.
The fintech leader also expanded the solution to cover debit, credit cards, and a payment service that handles general payments and disbursement, including stimulus disbursements, payroll, corporate incentive solutions, and more.