Region of Waterloo Improves Performance and Service Delivery with Verint
The Region of Waterloo is a two-tier government system that provides services to residents, including waste collection, public health, housing, employment, and income support


400,000 calls, requests, and interactions handled annually
Streamlined and automated service delivery
Implemented seamless integration with six different service departments
About The Region of Waterloo

Solution: Verint’s customer engagement platform

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Delivering exceptional service and a superior CX

Benefits: Self-service and quality management

Simplify, modernize and automate service options
