The City of Edinburgh Council Increases Customer Satisfaction from 70% to 85% with Verint

Woman standing outside talking on the phone
  • 85% Satisfaction

    Increased customer satisfaction from 70% to 85%

  • 30% Use

    Use of online self-service increased from 5% to 30%.

  • 6 Months

    Deployed the solution in six months to achieve quicker ROI

the city of edinburgh logo
City of Edinburgh
Woman sitting on outdoor steps working on her laptop
Downtown Edinburgh
Woman showing man information on tablet
Man working from home on laptop
Woman walking outside talking on phone with mask on

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