The City of Edinburgh Council Increases Customer Satisfaction from 70% to 85% with Verint


- 85% Satisfaction
Increased customer satisfaction from 70% to 85%
- 30% Use
Use of online self-service increased from 5% to 30%.
- 6 Months
Deployed the solution in six months to achieve quicker ROI
About The City of Edinburgh Council

Opportunity: Deliver superior service with less effort

Solution: Verint for Citizen Engagement

Citizen Engagement: Intuitive for citizens and staff

Benefits: Enhanced CX, increased efficiency, and powerful self-service

Benefits: User experience, reporting, and compliance

Engagement Management invaluable during COVID-19
