Verint Workforce Engagement Helps Commerce Bank Successfully Navigate Contact Center Disruption


Results
Optimized resources while supporting growth, enabling the contact center to handle a growing volume of 190,000+ calls per month.
Reduced cost per call while optimizing customer service, resulting in a 7% improvement in customer satisfaction.
Supported resiliency and flexibility to ensure positive outcomes in customer and associate experience in the wake of COVID-19 pandemic disruption.
Opportunity

Solution

Benefits


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