Why Verint Channels & Desktop?
一个用于语音和数字渠道的单一代理桌面
-
Unified Agent Desktop
Unify customer interactions across telephony and digital channels in a single agent workspace for better flexibility, agility, and agent capacity.
- Simplify customer engagement across all channels with a single agent experience and omnichannel workflows.
- Orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility.
- A unified view of customer interactions helps agents provide more consistent and accurate responses.
-
数字化互动渠道
Support seamless customer experiences across digital channels, such as Facebook Messenger, WhatsApp, X Direct Messages (formerly Twitter DM), email and live chat.
- Enhance customer loyalty by delivering personalized customer experiences on your customers channels of choice.
- 利用人工智能的力量在数字渠道上自动化客户体验，提高客户满意度并降低支持成本。.
- AI-powered routing works across digital channels to ensure customers reach the right resource at the right time for improved first contact resolution.
-
Verint 语音渠道
完全自由选择您的电话系统，同时利用Verint开放平台的功能立即实现AI业务成果。.
- 完全灵活性，您可以保留自己的ACD，使用自带的ACD，或使用我们原生的Verint语音通道。.
- Verint IVA Voice 使能 AI 驱动的电话和语音渠道自助服务，至少提高 20% 的封闭率。.
- 将Verint Callback的强大功能添加到您的语音渠道，以管理呼叫量激增，降低放弃率，并改善座席和客户体验。.
Discover How AI is Changing Self-Service
交付语音和数字渠道的AI业务成果
-
Verint 智能虚拟助手
提供个性化的自助服务体验，通过语音或数字渠道有效处理客户咨询，减少客服工作量，并通过人工智能不断提高效率。.
- 利用Verint IVA的强大功能，结合预构建的行业特定自然语言理解（NLU）模型，处理常见的客户询问。.
- There’s no need to rip and replace, you can modernize your legacy IVR with Verint IVA Voice without disruption.
- Increase self-service team capacity by automating the manual workflows that are usually required to build, manage and refine conversational flows.
-
Verint Agent Copilot Bots
Automate manual micro-workflows and double your contact center agent capacity with Verint Agent Copilot Bots. Whether you’re looking to increase sales, reduce after call work, or shorten the time support agents spend looking for information, we’ve got a bot for that.
- Interaction Wrap Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, dramatically reducing after-call work.
- Smart Transfer Bot routes interactions with full context, reducing each assisted service call by about 30 seconds and can increase agent capacity by 10%.
- Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can reduce average handle time, increase revenue and improve customer satisfaction.
-
Verint Knowledge Management
Our market-leading knowledge management provides a single source of truth for your agents and intelligent virtual assistants for stronger AI outcomes.
- Use Verint Knowledge Management with any agent desktop environment to provide agents with the contextual knowledge they need through AI-powered search to increase agent capacity.
- Improve IVA containment rates with an accurate, single source of truth that can be used to source conversational answers and increase IVA intelligence.
- Use AI-powered search to ensure agents have the right information at the right time to deliver the best possible service.
Verint开放平台的一部分
Start Now and See Value Quickly with Verint Channels & Desktop
推动AI业务成果，立即行动
客户体验自动化洞察
数字互动常见问题解答
Digital engagement is the method of interacting with customers over digital channels, such as email, private messaging, and live chat to build relationships, power digital customer service, and drive customer loyalty.
Customers expect to interact with brands in much the same way they do with friends and family. This means that businesses must engage across a wider range of channels than ever before. From live chat to messaging apps, email to social media, customers have the same expectations of an effortless experience regardless of channel.
Organizations need a new approach to help manage this growing customer preference – one that allows them to meet increasing customer expectations and interactions while breaking down workforce silos that can result when new channels are added – making it possible for brands to engage in a truly omnichannel way.
Digital engagement channels include your brand’s website, online community, social media channels, private messaging apps, email, and live chat channels.
客户互动从这里开始。.
了解 Verint 解决方案如何在各行业推动有意义的业务成果。今天就联系 Verint 代表。.
谢谢
感谢您的请求。Verint团队成员将很快与您联系。.