What is omnichannel customer engagement?

Omnichannel customer engagement is the practice of using multiple channels to reach and engage customers. This might include channels like email, social media, phone, or web. The goal is to provide a seamless experience for customers no matter how they choose to engage with you.

What is the importance of customer engagement?

Customer engagement is important because it helps to build relationships with customers. When done right, it can also lead to increased customer loyalty and improved customer retention.

What are some customer engagement metrics?

There are a number of metrics that can be used to measure customer engagement, including Net Promoter Score (NPS), customer satisfaction (CSAT) surveys, and customer lifetime value (CLV).

数字渠道

客户偏好正在转变。他们仍然希望与您交流，只是方式不同。通过私密消息、实时聊天、社区或其他渠道，Verint 确保在所有客户对话中提供出色的体验。

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交付 AI 成果与 Verint Channel Automation

Unify customer interactions across telephony and digital channels in a single agent workspace and use intelligent automation to deliver AI outcomes for better flexibility, agility, and agent capacity.

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Verint Messaging

Verint Messaging 使组织能够通过个性化对话、智能自动化和可操作的洞察力，在WhatsApp、Facebook Messenger、Twitter DM和其他数字渠道上提供出色的客户体验。.

使用 Verint Messaging，您可以：

在不同的消息传递渠道中，以多种语言提供一致的体验，结合完整的对话上下文，帮助您优先处理、参与并解决客户服务查询。.
将您的客户对话扩展到私密消息渠道，通过构建的聊天机器人，使“对不起，我不明白”这句话成为过去。.
保持您的业务与客户对话一致，通过一个可定制、开放且灵活的分析平台来衡量您的成功。.

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Verint Community

Verint Community empowers customers, partners, and employees with a flexible, customizable community and self-service tools that can drive real business value – better engagement, lower support costs, and increased revenue.

让我们帮助您的组织：