Closing the Engagement Capacity Gap
Rapid change is the new status quo. Are you prepared for the new challenges emerging from the Engagement Capacity Gap?


The Engagement Capacity Gap and its Impact on CX
There is a chasm between what organizations know they need to do to meet rising customer expectations and the resources they have to do it.
Watch this webinar to hear from special guest, Colin Shaw, CEO and Founder of Beyond Philosophy as he shares his perspective on the state of CX and the impact of the Engagement Capacity Gap.
Watch the Webinar
The Engagement Capacity Gap


Is Your Organization Prepared?
- 76%
76% of leaders believe customer engagement challenges will increase in 2022
- 71%
71% of leaders find retaining talented workers to be moderately or highly challenging
- 52%
52% of leaders have difficulties dealing with customer engagement due to supply chain issues
Changing Workforce Dynamics add Pressure to the Engagement Capacity Gap

Top Priorities of Business Leaders
- 50%
50% cited acquiring new customers as one of their most pressing issues
- 49%
49% said improving CX is one of their top priorities
- 79%
48% cited improving operational efficiencies
2022: Positioning for What Comes Next
