Contact Center Solutions and Call Center Software

A critical shift in the way your contact center engages with customers and your workforce is already underway. Are you ready? Our innovative contact center solutions are built to help you deliver a premium customer experience by empowering your people and expanding automated tasks.

The Total Economic Impact™ of Verint

Forrester Consulting’s The Total Economic Impact™ of Verint study, commissioned by Verint, found that by using speech analysis to better understand cross-selling strategies and providing agents with customer information in real time allowed organizations using Verint to improve cross-selling in their customer engagement centers.

We used Verint to understand what folks are talking about during successful cross-selling calls and we increased our cross-selling from $800,000 to $1.2 million.”  – Workforce Manager, Healthcare

Balancing cost and CX in contact centers

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Featured Contact Center Solutions

  • Workforce Engagement

    Keep employees engaged, motivated, and informed with a comprehensive set of contact center solutions for delivering great customer service.
  • Workforce Management

    Reduce the risk of overstaffing, overtime, and shrinkage while automating tasks, identifying time-off opportunities, and providing employees with schedules they prefer.
  • Knowledge Management

    Answer every question with confidence. Handle customer service issues faster and more consistently without sacrificing quality.
  • Automated Desktop

    Unify your customer data to simplify processes, reduce mistakes, and drive efficiency. Show the right information, right when it’s needed.

Featured Contact Center Resources