Verint Intelligent Virtual Assistant (IVA)
Drive AI outcomes with higher interaction containment rates across your voice and digital channels and improved agent capacity through contextual transfer.
Verint客户的AI业务成果
$10.5M Saved
电信公司通过控制超过50%的呼叫量，每年节省3.5百万次互动。.
节省了$10M
美国银行通过数字渠道实现80%的AI驱动节省。.
Drive AI business outcomes with Verint IVA, now
Deliver personalized, self-service customer experiences with Verint IVA Voice
Low effort deployment. Immediate outcomes.
Discover How AI is Changing Self-Service
Brands using AI have better first contact resolution, improved containment rates and are much more confident in their ability to meet future customer expectations.
Read the full report to discover how brands are deploying AI for self-service and their plans for further investment.
阅读报告
Drive AI business outcomes now with Verint specialized bots
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Smart Transfer Bot
From the moment an interaction begins, the Smart Transfer Bot ensures the next step is the right step – based on context gathered from multiple sources in real time – so the right outcome is delivered for any interaction (i.e. a callback, an SMS, live chat etc.). Transferring interactions with full context reduces each assisted service call by one minute and can increase agent capacity by 20%.
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Intent Discovery Bot
The Verint Intent Discovery Bot puts AI to work to quickly cut through the noise to uncover what your customers truly want and need. By identifying high-value customer intents from your engagement data in voice or digital channels – including call recording transcripts, email, chats, support tickets, and more — the bot immediately helps to improve CX automation.
Verint在Opus Research会话式人工智能Intelliview报告中被评为领导者
在Opus Research 2023年对话式人工智能Intelliview报告和企业智能助手决策者指南中，Verint的®智能虚拟助手（IVA）™解决方案获得了最高评分，并在所评估的其他供应商中被定位为产品完整性、灵活性和战略潜力的领导者。.
阅读报告
Verint IVA delivers differentiated capabilities
Rapid deployment across channels on an enterprise scale
- Verint IVA delivers a low-code bot orchestration and management environment to design, train, test, deploy, and fine-tune multilingual virtual assistants for voice and digital channels.
- Easily create non-linear and multi-intent conversations, identify high value intents, train AI models, and author responses in conversational flows, all of which can be further customized with a pro-code option.
Built on years of domain-specific and industry data
- The latest AI models are trained on decades of rich customer engagement data, ensuring brands can deliver automated, industry-specific experiences from day one.
- Verint IVA offers pre-packaged, industry specific NLU models to jump start your IVA efforts. Backed by a world-class dataset, these models detect highly accurate end user intentions and extract entities to generate personalized, intelligent responses.
Future-proofed investment through an LLM agnostic approach
- Incorporates commercial and third-party models, including generative AI and large language models (LLMs) so you can test and fine-tune bots in a unified environment.
- NLU and AI models are also continuously trained on a brand’s unique, new customer engagement data sets to discover emerging intents and drive up-to-the-minute CX automation opportunities.
Continuous improvement to virtual assistant performance
- Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your IVA is performing.
- Helps conversation designers see the entire user journey and behavior, usage and containment metrics, intent identification and failed tasks to provide visibility into areas of improvement.
Recommended Verint IVA resources
See the power of Verint IVA today
Verint IVA drives real business results and delivers better customer experiences for enterprises across industries.
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