Customer Engagement Solutions for Retailers

Building the optimal customer experience (CX) requires retailers to balance digital, in-store, and contact center experiences. Drive higher CSAT, NPS, loyalty, and revenue across channels and journeys with retail solutions from Verint.

Customer Success Stories

The Holiday Survival Guide

Retailers using AI in the contact center are better equipped to deal with the holiday rush. They are more confident than non-AI users of delivering great CX in the face of increased seasonal volume. Find out how you can make it a happy holiday season for your customers and employees.

Read the Report

The CX Holiday Survival Guide 2024 cover

Product Lineup

Appointment Booking & Queue Management
Drive sales, loyalty, and productivity by choreographing outstanding customer experiences across channels.
Verint Voice of the Customer
Listen everywhere, analyze deeper, and act immediately with Verint Voice of the Customer (VoC) solutions – to increase customer loyalty and business performance.
Enterprise Workforce Management
Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals.
Channel Automation
Scale customer engagement through a combination of channels, workforce orchestration, and bots.

Appointment Booking and Queue Management

Drive sales, loyalty, and productivity by creating a better store experience for your customers. Verint Appointment Booking and Queue Management software solutions are an integral part of the Verint Open Platform, enabling CX Automation for retailers. Our innovative solutions help you create seamless customer experience across your digital and physical communications channels.

Verint Appointment Booking and Event Management – Acquire customers, increase conversion rates, and boost brand loyalty.
Verint Queue Management – Retain walk-ins, reduce wait times, and increase spend.

These solutions help connect your digital and physical channels, meeting customers at their channel of choice, and providing the convenience they want for faster, more personalized service.

Learn More About Appointment Booking & Queue Management

Verint Voice of the Customer

The key to outstanding CX isn’t one thing, it’s seeing the big picture. With Verint Voice of the Customer solutions, you can easily and automatically aggregate and integrate customer insights from across the enterprise, including contact center, digital, and in-location. By unifying and structuring your customer data, you finally have the clarity to drive high-value operational decisions across the organization that help to automate continuous CX, reduce customer effort and streamline the customer journey across multiple channels.

Verint Voice of the Customer empowers retailers to view, analyze and act on direct, indirect and inferred customer feedback to improve enterprise-wide customer engagement, reduce customer effort and drive successful CX programs by.

Learn More About Verint Voice of the Customer

Experience Management retail product screenshot

Workforce Management for Retail

Your retail employees need the flexibility to balance their busy lives with their work responsibilities. You need the right employees scheduled at the right time to meet customer expectations. Are you ready to increase productivity and satisfaction while improving customer experience?

Verint Workforce Management for retailers provides insights from hiring to staffing to scheduling across channels. You can now have visibility to forecast and schedule across in-store, contact center, and digital teams without sacrificing CX or efficiency.

Learn More About Workforce Management

woman handing a customer shopping bag to a customer

Channel Automation

To create an optimal customer experience, retailers need to strike a balance between digital and traditional channels. Imagine if you could connect touchpoints across front and back-office workforces, offer a single source of contextual knowledge, and accurately analyze interactions.

With Verint Channel Automation, you can unify customer interactions across channels in a single-pane agent experience to power consistent conversations, leverage automation, and deploy staff flexibly all with fewer resources and less effort.

Learn More About Channel Automation

Woman holding a tablet and making an inventory in clothes store

Verint Voice of the Customer amplifies digital transformation

GNC helps people live healthier lives by giving them easy access to wellness products. But, the ecommerce team felt the pressure when the world moved digital-first and online demand skyrocketed. They turned to Verint Voice of the Customer to improve feedback collection that gave them the insight needed to fix frustrating digital issues.

View the Case Study

View the Case Study

Optimize digital communications to increase revenue

Digital interactions, whether by social or private messaging channels, are the most effective way for retailers to turn customer communications into sales. With the right historical data, your interactions can be tailored to each customer’s preferences and needs.

Are you sending the right message at the right time to create recurring purchases, decrease cart abandonment, and remove friction from the sales process? Now you can automate your digital-first interactions and include self-service purchase flows to lower effort.

Watch: How to Deliver Conversational CX on Digital Channels

Driving recommendations and repeat customers

Your customers demand seamless experiences across in-store and digital channels. If you fail to invest in the physical store or reimagine your digital experiences, you could lose the ability to understand your customer, which negatively impacts your ability to drive loyalty and repeat customers.

On the other hand, those who focus on improving the customer experience will see improved CSAT and NPS scores. By implementing a CX program to integrate online and in-store assets, you can remove friction from the buying process and gain more repeat sales and recommendations.

Featured retail resources

Retailers: What Do We Mean by Marrying Physical and Digital Channels?
Marrying your physical + digital channels provides a holistic view of the customer journey and a faster way to...
Blog
See Your Brand Through the Eyes of Your Customers
Ready to keep the human touch both in-store and online? Visit booth #1316 at NRF in NYC, January 11-14...
Blog
Is Your Brand Making Your Customers Feel Seen or Watched?
Given high customer expectations, retailers need to maintain positive customer relationships -- balancing humanized experiences with efficient digital solutions.
Blog
Achieve Integrated CX from Digital and In-Location Feedback with Experience Management
Join this webinar to see Verint Experience Management (XM) solution in action.
Webinar
Deliver Exceptional CX Across All Channels with Verint Appointment Booking and Queue Management
Drive sales and deliver exceptional CX across all channels with Verint Appointment Booking and Queue Management software.
Brochure