Verint Digital and Voice Containment Bots
Deliver personalized self-service experiences over any digital or voice channel to effectively contain customer inquiries and reduce agent workload.
Provide better self-service outcomes across your organization
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Deliver seamless self-service at scale
Verint’s Digital and Voice Containment Bots help you scale to meet rising customer expectations. This AI-powered bot delivers personalized self-service experiences through all channels, including digital and voice, to effectively resolve and contain customer inquiries and reduce the volume of calls to your contact center.
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Continuous omnichannel service
The Verint Digital and Voice Containment Bots are always on, even when your contact center might not be. It can interact with customers on their digital or voice channel of choice for 24/7 real-time support. And while they might operate asynchronously from the contact center, our digital and voice bots collect context and conversational data in case the issue needs to be quickly escalated to a live agent.
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Reduce operational costs
As you know, every inquiry to your contact center costs money. Verint Containment Bots allow you to reduce the number of interactions handled or escalated by agents by providing AI-powered self-service. Your agents are still there when they’re needed for a true human touch, but in the end, you’re likely to see significant contact center savings—and your agents will become experts at handling the complex requests that matter most to customers.
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Improve agent efficiency
By automating routine and repetitive tasks, the Verint Containment Bots allow your agents to focus on higher-value tasks that truly require their expertise. If an agent is truly needed to handle complex requests, Verint Containment Bots can gather interaction context and customer information to warmly hand the issue to the agent so that the customer does not need to repeat information, which reduces the average handling time.
Drive AI business outcomes with Verint IVA, now
Bots Built Better
Deploy specialized bots across the enterprise with Verint Open Platform
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