Digital Behavior Analytics

Customer session replays provide interaction data from mouse tracks, touch gestures, clicks and form interactions. Prioritize actions to optimize your CX based on real customer behavior on digital channels.

Watch: Unify Your CX Data and Drive Action

Turn customer experiences into actionable data

Sometimes customer feedback isn’t enough. Gleaning insights from cryptic comments can be hard – and taking action can be even harder.

With Verint Digital Behavior Analytics, seeing is believing. Digital Behavior Analytics natively integrates customer feedback and replays for instant clarity and a holistic picture of the customer experience.

Connecting replays to important KPIs allows you to analyze actual customer experiences to quickly uncover pain points that negatively impact digital experiences and conversion.

Plus, Digital Behavior Analytics provides customer experience visualizations to help you replicate obstacles and accelerate internal acceptance so you can find and fix CX issues quickly – even before they become a problem.

Download the Digital Behavior Analytics Datasheet

Verint被认可为客户之声领导者

The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.

That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.

Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.

阅读报告

Increase conversions, improve experiences, and build loyalty

Digital Behavior Analytics helps you capture millions of clicks, gestures, and taps across your digital assets to visualize the holistic customer experience and size potential ROI for improvements.

Scroll and click maps to analyze what customers see and how they navigate, taking the guesswork out of optimizing your web design. Conversion maps and form analysis explain where customers struggle or abandon so you can uncover opportunities to improve the experience and increase conversion and loyalty.

With Digital Behavior Analytics, you can:

Record and playback interactions as real-time videos
Create heatmaps of clicks, mouse movement and page scrolling, with optimization recommendations for forms
Comply with data protection laws due to anonymized personal data
Access detailed data segmentation & full-text search for easy retrieval and quantification of error messages.
Trace quality problems as user videos and identify vulnerabilities quickly and securely to prioritize fixes

Moving Beyond Surveys for a Holistic CX Strategy

Woman and man sitting meeting on couch on tablet

Detect Struggles in In Real-Time and Act in the Moment

Extensive visual and quantitative analytics tools allow you to identify anomalies and problem areas, explain where users struggle, analyze problems or hesitation, and uncover barriers to successful conversion.

Now you can interact with a struggling user in real-time and take action to repair the customer experience. Automatically fire an IVA, DBA, and/or Digital Feedback session based on triggers which activate when users experience error messages, lengthy time on page, JS errors, and more.

Featured XM Resources

IDC MarketScape：全球Voice of the Customer应用程序2023-24评估
在市场上有众多解决方案的情况下，了解领导者如何脱颖而出是很重要的。阅读…….
分析报告
2023年Verint体验指数：零售
此报告详细说明了客户接触点在购买过程中的增长情况，以及构建客户体验（CX）战略以优化每次客户互动所需的步骤。.
研究报告
The CX Holiday Survival Guide 2023
Navigating the Retail Holiday Season: Elevating Customer Experience in a Cost-Conscious Era
研究报告
CX Transformation Takes A (Cross-Functional) Village
According to Forrester, 45% of customer experience professionals cite lack of collaboration across the enterprise as a challenge.
网络研讨会

IDC MarketScape：全球Voice of the Customer应用程序2023-24评估

在市场上有众多解决方案的情况下，了解领导者如何脱颖而出是很重要的。阅读…….

分析报告

Digital Behavior Analytics

Turn customer experiences into actionable data

Verint被认可为客户之声领导者

Increase conversions, improve experiences, and build loyalty

Detect Struggles in In Real-Time and Act in the Moment

Featured XM Resources

IDC MarketScape：全球Voice of the Customer应用程序2023-24评估

2023年Verint体验指数：零售

The CX Holiday Survival Guide 2023

CX Transformation Takes A (Cross-Functional) Village

IDC MarketScape：全球Voice of the Customer应用程序2023-24评估

2023年Verint体验指数：零售

The CX Holiday Survival Guide 2023

CX Transformation Takes A (Cross-Functional) Village

Schedule a Demo of Verint Digital Behavior Analytics Today

谢谢