The Power of AI and Analytics: Unlocking Insights for Business Success
The Verint CX Roadshow
Sponsored by One New Zealand
- May 24, 2023, Wellington
- May 26, 2023, Auckland
About
The Verint CX Roadshow promises to be a valuable opportunity for you to learn the latest trends and technologies in customer engagement and experience, as well as networking with industry leaders and peers. The event is taking place in Wellington on 24th of May and in Auckland on 26th of May.
During the event you will have the opportunity to hear from both our guest speakers from industry leading businesses along with our in house resident specialists. All our speakers will be sharing their insights and expertise on a range of topics, including:
- Using Insights and Analytics to inform customer journeys
- Transforming Customer Experience: Vulnerable customer use case
- Leveraging AI and Analytics for Employee Well-being and Productivity
We are looking forward to seeing you at one or both of these events and discussing the latest developments in the field.
Agenda
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Wednesday, May 24, 2023
Venue: One.NZ, 160 Lambton Quay Wellington Central
08:45 – Registration and Coffee
09:15 – Welcome and Introduction
- Michael Stelzer, Vice President ANZ, Verint
09:30 – CX Forces – The Science Behind Strong Relationships
- Trish Roberts, Director of Customer Experience, Ipsos
10:05 – Increase CX Flexibility, Agility, and Capacity with Channel Automation
- Jason Valdina, Senior Director Digital Engagement Channels, Verint
10:35 – Break
10:50 – Transforming Customer Experience with AI and Analytics: Vulnerable Customer Use Case
- Ian Harrison, Director – Customer Experience Optimisation, Verint
11:25 – The Future of Work: Leveraging AI and Analytics for Employee Well-being and Productivity
- Andy Hardy, Strategic Lead – Customer Experience, Verint
12:00 – Lunch
12:45 – Industry Panel and Customer Stories
13:15 – Wrap up
- Michael Stelzer, Vice President ANZ, Verint
13:30 – Drinks
Friday, May 26, 2023
Venue: One.NZ, 74 Taharoto Rd Takapuna, Auckland
08:45 – Registration and Coffee
09:15 – Welcome and Introduction
- Michael Stelzer, Vice President ANZ, Verint
09:30 – CX Forces – The Science Behind Strong Relationships
- Trish Roberts, Director of Customer Experience, Ipsos
10:05 – Increase CX Flexibility, Agility, and Capacity with Channel Automation
- Jason Valdina, Senior Director Digital Engagement Channels, Verint
10:35 – Break
10:50 – Transforming Customer Experience with AI and Analytics: Vulnerable Customer Use Case
- Ian Harrison, Director – Customer Experience Optimisation, Verint
11:25 – The Future of Work: Leveraging AI and Analytics for Employee Well-being and Productivity
- Andy Hardy, Strategic Lead – Customer Experience, Verint
12:00 – Lunch
12:45 – Industry Panel and Customer Stories
13:15 – Wrap up
- Michael Stelzer, Vice President ANZ, Verint
13:30 – Drinks
Wednesday, May 24, 2023
Venue: One.NZ, 160 Lambton Quay Wellington Central
08:45 – Registration and Coffee
09:15 – Welcome and Introduction
- Michael Stelzer, Vice President ANZ, Verint
09:30 – CX Forces – The Science Behind Strong Relationships
- Trish Roberts, Director of Customer Experience, Ipsos
10:05 – Increase CX Flexibility, Agility, and Capacity with Channel Automation
- Jason Valdina, Senior Director Digital Engagement Channels, Verint
10:35 – Break
10:50 – Transforming Customer Experience with AI and Analytics: Vulnerable Customer Use Case
- Ian Harrison, Director – Customer Experience Optimisation, Verint
11:25 – The Future of Work: Leveraging AI and Analytics for Employee Well-being and Productivity
- Andy Hardy, Strategic Lead – Customer Experience, Verint
12:00 – Lunch
12:45 – Industry Panel and Customer Stories
13:15 – Wrap up
- Michael Stelzer, Vice President ANZ, Verint
13:30 – Drinks
Friday, May 26, 2023
Venue: One.NZ, 74 Taharoto Rd Takapuna, Auckland
08:45 – Registration and Coffee
09:15 – Welcome and Introduction
- Michael Stelzer, Vice President ANZ, Verint
09:30 – CX Forces – The Science Behind Strong Relationships
- Trish Roberts, Director of Customer Experience, Ipsos
10:05 – Increase CX Flexibility, Agility, and Capacity with Channel Automation
- Jason Valdina, Senior Director Digital Engagement Channels, Verint
10:35 – Break
10:50 – Transforming Customer Experience with AI and Analytics: Vulnerable Customer Use Case
- Ian Harrison, Director – Customer Experience Optimisation, Verint
11:25 – The Future of Work: Leveraging AI and Analytics for Employee Well-being and Productivity
- Andy Hardy, Strategic Lead – Customer Experience, Verint
12:00 – Lunch
12:45 – Industry Panel and Customer Stories
13:15 – Wrap up
- Michael Stelzer, Vice President ANZ, Verint
13:30 – Drinks