UJET

Why partner with UJET

UJET’s next-gen CCaaS platform delivers an entirely new foundation for Contact Center Operations. Native omnichannel capabilities include voice, interactive voice response (IVR), email, chat, proactive chat, short message service (SMS), multimedia messaging service (MMS), messaging (WhatsApp), website, on-page support widget, and mobile apps.

Artificial Intelligence is foundational, offering predictive intelligence and routing, conversational engagement, agent assistance, and actionable analytics. UJET is also the only end-to-end contact center platform to fully leverage the multimedia and biometric capabilities native to the smartphone for a more modern, natural, and ultimately, better overall experience. Customers can share photos, videos, screenshots, and text directly with agents in real-time – resulting in faster issue resolution and improved customer satisfaction.

UJET delivers best-in-class reliability with industry’s most highly resilient architecture and guarantees 100% uptime with CX Intercloud, the industry’s only cloud contact center solution that delivers simultaneous configuration across AWS and GCP for unprecedented resiliency, business continuity, and disaster recovery readiness.

UJET is proud to offer the most secure cloud contact center platform available today. We offer the first and only real-time data exchange for CCaaS + CRM, reading and writing all interaction data to and from your CRM, and eliminating storage of PII in the contact center. All customer data and PII is stored natively in the CRM or your private data repository, eliminating data silos and reducing the effort and complexity associated with global data compliance management. And with a unified customer record, you can deliver a more seamless, personalized, and effortless experience for both the agent and your customer.